Complaints Policy

Lava Dating App is committed to providing a safe and respectful platform. We take every complaint seriously and review it promptly.

You can submit a complaint by emailing:

support@lavadating.app

Please include:

• Your username or email.
• A description of the issue.
• Any relevant evidence (e.g., messages, screenshots).

Complaints are reviewed promptly. You will receive an acknowledgment of receipt within 48 hours and a response with the investigation outcome normally within 5 business days.

The complainant receives the outcome of the investigation by email. In case of a confirmed violation, appropriate measures are taken (e.g., content removal, account suspension).

If you are not satisfied with the decision, you may submit an appeal within 14 days of receiving the outcome, by sending it to the same email address.

Unresolved disputes may be referred to an independent neutral third party where applicable, in accordance with the applicable legislation of the European Union.